KTO states that goods opened or used before export and services that customs cannot visually verify, such as prepared meals and massages, are generally not tax-refundable. If claiming refunds on gifts or cosmetics, avoid assuming you can use them before departure, and check each item's eligibility with the store.
Practical information for international visitors to avoid missed refunds and incorrect expectations.
KTO states that goods opened or used before export and services that customs cannot visually verify, such as prepared meals and massages, are generally not tax-refundable. If claiming refunds on gifts or cosmetics, avoid assuming you can use them before departure, and check each item's eligibility with the store.
Refund rules and available providers can change. Recheck the official KTO guidance and the participating shop or hotel before purchase.
The specific rule described here is stated in KTO's comprehensive tax refund guidance.
Live shop participation, refunds for a specific item, and current payment options have not been independently checked.
