KTO describes a mailbox procedure at certain ports without a tax-refund desk or kiosk: obtain customs export confirmation, fill out purchaser and refund-payment details on the voucher, and submit it using the designated refund mailbox. Check availability and instructions with the port and refund provider; do not assume any mailbox will work.
Practical information for international visitors to avoid missed refunds and incorrect expectations.
KTO describes a mailbox procedure at certain ports without a tax-refund desk or kiosk: obtain customs export confirmation, fill out purchaser and refund-payment details on the voucher, and submit it using the designated refund mailbox. Check availability and instructions with the port and refund provider; do not assume any mailbox will work.
Refund rules and available providers can change. Recheck the official KTO guidance and the participating shop or hotel before purchase.
The specific rule described here is stated in KTO's comprehensive tax refund guidance.
Live shop participation, refunds for a specific item, and current payment options have not been independently checked.
