Under the official refund rules, guest-initiated cancellations generally receive a full refund at least three days before arrival or on the payment date. Deductions are 10% two days ahead, 20% one day ahead and 30% for cancellation before noon on the use date. No-shows may forfeit fees and face restrictions. A recognized disaster or weather warning that blocks access may justify a fee waiver; ordinary rain does not automatically qualify. Check your booking's exact cutoff.