An SRT delay does not always qualify for compensation. SR states that delays of at least 20 minutes caused by the operator, excluding natural disasters, are compensated at 12.5% for 20–39 minutes, 25% for 40–59 minutes, and 50% for one hour or longer. The special-class surcharge is excluded, and tickets for which the delay was accepted in advance do not qualify. Credit-card payments may be adjusted or canceled after the delay, with processing time varying by issuer. For cash payments, SR directs passengers to present the ticket at an SRT station within a year or request a bank transfer online. A canceled service has separate refund rules.
Stories
- First published
- Oct 18, 2026
SRT delay compensation: 20, 40 and 60-minute thresholds
Learn the operator-liability thresholds and the different card and cash refund procedures.
Check the operator's current rules before travelling to avoid problems.
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01
What we're seeing
Both the cause of delay and the payment method determine the process.
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What we still don't know
The cause assigned to any particular train and its refund processing date have not been checked.