If you leave something on an SRT train, note the travel date, train number, origin and destination, carriage and seat, and a description of the item. Tell station staff immediately after getting off or the onboard crew if you notice while travelling. Later, contact SR on 1800-1472 or its lost-property offices and search the police lost-property portal. The official office numbers are Suseo 02-6177-8245, Dongtan 031-328-9505 and PyeongtaekJije 031-646-8805. Bring identification to collect an item. A representative needs an authorization letter, a copy of the owner's ID and their own ID. Unclaimed items may be passed to the police, so contact the operator promptly. SR states that found belongings are generally held for seven days at its lost-property office before transfer to the police, though some items may be transferred earlier.
Stories
- First published
- Oct 18, 2026
Lost property on SRT: seat details, help centers and collection
Prepare your train and seat details before contacting SR and bring ID to collect your item.
If you lose an item on SRT, report it promptly to station staff, train crew or SR, depending on when you notice it, and prepare the train, carriage and seat details.
Before deciding to visit
The article changed after this brief was checked; reconfirm the details.
01
What we're seeing
Train and seat information matter; this is not the same process as an airport lost-property office.
02
What we still don't know
Whether an individual item has been found or where it can be collected is not confirmed in real time.