When you need tourist information or interpretation while travelling in Korea, use Korea Tourism Organization's official 1330 Travel Helpline. In Korea, dial 1330 from a landline or mobile. International access and charges should be checked against the operator's latest instructions.
KTO's published customer-service standard describes year-round tourism information, interpretation and tourism-complaint assistance. Telephone consultations cover eight languages including Korean, English, Japanese, Chinese, Russian, Vietnamese, Thai and Malay/Indonesian. KTO specifies that Russian, Vietnamese, Thai and Malay/Indonesian are telephone-only, with published hours of 08:00–19:00. Do not assume every language and channel is available 24 hours.
KTO lists text chat in four languages: Korean, English, Japanese and Chinese. Described contact paths include TTalk (1330 messenger), KakaoTalk, Facebook Messenger and LINE. Verify which channels are currently active on KTO's official site before relying on them.
Prepare your location or nearest station, destination, preferred language and specific transport or visitor-information question. This is not an emergency dispatch service: call 112 for police or 119 for fire and urgent rescue in Korea. Do not wait for a tourism consultation during an emergency.
This guide summarizes published service standards, not real-time queue times or a guarantee that every messaging channel is immediately reachable.