For travel questions or tourism-related problems in South Korea, the Korea Tourism Organization operates the 1330 Travel Helpline. Its official VISITKOREA page describes telephone and live-chat help for visitors in and outside Korea, with multilingual travel information.

  1. By phone: Dial 1330 within Korea or +82-2-1330 from overseas, according to the official page. Normal phone charges depend on the operator and location; do not assume international calls are free.
  1. Online: The official page offers an online voice-call function and real-time chat. It describes Wi-Fi voice calls as free, but mobile data charges may apply. An in-browser 1330 messenger is listed without a download, alongside messenger-app options. Available providers can change, so use the live official page.
  1. Service hours: The Korea Tourism Organization's Japanese-language official site displays 07:00–24:00 Korea Standard Time. Confirm the actual channel availability and any maintenance notice when contacting the service.
  1. Complaints: The official tourist complaint channel is www.touristcomplaint.or.kr, and 1330 is also listed as a contact route. Reports may be received, transferred to relevant departments, investigated and answered; an immediate resolution is not guaranteed.
  1. Before contacting: Have the name and location of the place, travel date and requested language ready. General tourist assistance through 1330 is not a substitute for police, rescue or emergency medical services.